Padis succeeds Lisa Bridge, marking the first time the organization has had two women board presidents in a row.
Kill'em with kindness
Here's a story we just published about Amazon being rated the best company for customer service. Without question. Eons ago, when I was working my way through college in the service industry, management taught us a golden rule: "Kill them...
Here's a story we just published about Amazon being rated the best company for customer service.
Eons ago, when I was working my way through college in the service industry, management taught us a golden rule: "Kill them with kindness." In other words, treat the customer with such respect and such a high level of service that they can't help but be won over to your side.
Easy to say. Harder to do.
But any retailer hoping to succeed in the new world order might want to learn from the example being set by Amazon.
This is a company that apparently has told its service staff to make customers, especially good customers, happy--at almost any price.
I've been an Amazon Prime customer for several years now, and my relationship with the company continues to grow.
When it comes to shopping, "relationship" is a term I don't throw around lightly. But Amazon has won that through consistently exceeding my expectations.
The most recent was for an order I placed two weeks ago. I'm a pretty thorough analyst of information before I buy. But in this case, I placed my order for a relatively cheap item based mainly on the accompanying photo.
When the product arrived, it wasn't what had been represented in the picture. So I set out to return it using Amazon's simple and friendly return system, which I've come to have full confidence in. But when I began, the system simply responded that I should keep the product free of charge anyway. What?!
Even to a pretty seasoned consumer, that one was a shocker. But as I mulled it over and over throughout the remainder of the day--"how.......what.......is it possible.......what the........."--I finally realized it wasn't shocking at all. In fact, Amazon has responded positively, beyond expectations, for most service interactions I've had with it.
And because I shop there a lot, thats a fairly large body of evidence.
But I'll tell you right now, that I'm a huge Amazon fan. I mean, it's not that I spend my personal life trying to figure out whether I like certain retailers or not. Fact is, I just love Amazon.
So I recently bought two Kindles as gifts. One of them was a Fire, and I bought it instead of an iPad, regardless of how highly I also think of Apple.
Good service. Kill'em with kindness. Go figure.
The Latest
The Royal Oak Perpetual Calendar "John Mayer" was celebrated at a star-studded party in LA last week.
The announcement came as the company reported a 23 percent drop in production in Q1.
With Ho Brothers, you can unlock your brand's true potential and offer customers the personalized jewelry experiences they desire.
The three-time Pro Bowler continues to partner with the retailer, donating to a Detroit nonprofit and giving watches to fans.
A double-digit drop in the number of in-store crimes was offset by a jump in off-premises attacks, JSA’s 2023 crime report shows.
Inspired by the Roman goddess of love, the designer looked to the sea for her new collection.
For over 30 years, JA has advocated for the industry, fought against harmful legislation and backed measures that help jewelry businesses.
The luxury titan posted declining sales, weighed down by Gucci’s poor performance.
The selected nine organizations have outlined their plans for the funds.
The mining company’s Diavik Diamond Mine lost four employees in a plane crash in January.
The crown introduced a dozen timepieces in Geneva, including a heavy metal version of its deep-sea divers’ watch.
Emmanuel Raheb recommends digging into demographic data, customizing your store’s communications, and retargeting ahead of May 12.
Located in the town of Queensbury, it features a dedicated bridal section and a Gabriel & Co. store-in-store.
A 203-carat diamond from the alluvial mine in Angola achieved the highest price.
Ruser was known for his figural jewelry with freshwater pearls and for his celebrity clientele.
The “Rebel Heart” campaign embodies rebellion, romance, and sensuality, the brand said.
The overhaul includes a new logo and enhanced digital marketplace.
The money will go toward supporting ongoing research and aftercare programs for childhood cancer survivors.
A new addition to the “Heirloom” collection, this one-of-a-kind piece features 32 custom-cut gemstones.
Last month in Dallas, David Walton pushed another jeweler, David Ettinger, who later died.
The move will allow the manufacturing company to offer a more “diverse and comprehensive” range of products.
From now through mid-May, GIA will be offering the reports at a 50 percent discount.
De Beers’ rough diamond sales were down 18 percent year-over-year in its latest round of sales.
Sponsored by the Las Vegas Antique Jewelry & Watch Show
The Patek Philippe expert will serve as personal curator for the brand-focused company.
The 553-square-foot shop is aboard the Carnival Jubilee cruise ship.