National Jeweler Network

Online Retailing

12/17/14

What was the most Googled celebrity wedding of the year?

Google has released its report on the top searches in the United States this year, with the nuptials of Kim Kardashian and Kanye West leading the list of celebrity wedding searches. 

11/13/14

The best ways to handle online complaints

An expert in online reputation management answers questions about the correct way to handle negative reviews on the Internet, “trolls” and when it’s OK to ignore a bad review.  

10/21/14

How jewelers can use social media safely

With careful consideration about the information shared in posts, jewelers can utilize social media channels effectively without making their store a target for criminals.

09/10/14

Twitter testing in-tweet shopping with ‘buy’ button

After months of speculation that Twitter would find its way into e-commerce, the social media service officially announced the test launch of a tool designed to make shopping from the network easy. 

08/26/14

POS systems impacted by ‘Backoff’ breach

The U.S. Department of Homeland Security has put the word out that thousands of large as well as small- and mid-sized businesses have been affected by a malicious point-of-sale software dubbed “Backoff.” 

07/07/14

Government agencies take action on ‘astroturfing’

When it comes to social media, “astroturfing” has nothing to do with sports. The JVC’s Suzan Flamm explains more about this practice and how federal agencies are cracking down. 

07/02/14

Partnership allows retailer to expand online reach

After pairing up with a company that specializes in e-commerce, independent jeweler Betteridge now is able to sell online to consumers in more than 100 countries around the world. 

06/23/14

WR Cobb adds ‘Bill Me Later’ option to websites

W.R. Cobb Online has announced that it will begin offering financing to qualified buyers through the e-commerce platform it provides to jewelry retailers. 

06/20/14

AGS jeweler latest to start accepting Bitcoin

Prompted by a request from customers, H.L. Gross & Bro. Jewelers, an American Gem Society member store that’s been in operation for 104 years, has started accepting bitcoin on its e-commerce site, Since1910.com. 

06/17/14

What consumers want when shopping online

Consumers have come to almost expect free shipping and free returns, and they prefer a responsive website to a mobile version or app. These are just a few of the things comScore and UPS discovered when they surveyed 5,800 online shoppers.

06/06/14

Engage shoppers online with ‘Pearls of Wisdom’

Jewelers Mutual Insurance Company is offering an interactive web tool for jewelers that is designed to increase engagement between retailers and shoppers online and keep consumers on jewelers’ websites. 

05/08/14

A year later, Internet sales tax bill still stalled

One year after the U.S. Senate passed the Marketplace Fairness Act of 2013, the bill is seemingly going nowhere in the House of Representatives. 

05/01/14

21 digital security tips for retailers

With the recent data breaches impacting major retailers and web security issues stemming from Heartbleed, National Jeweler takes a look at what jewelers can do to protect their customers. 

04/28/14

Outlining the advantages of 4 social media sites

During her presentation at Conclave on Friday, Denise Chislett of Underwood Jewelers addressed how social media and a mobile website can increase engagement with customers and drive sales when done right.

04/22/14

Tech bytes: Companies focus on revamping sites

A slew of new websites for companies including the International Gemological Institute, Mastoloni and Frederic Duclos are among the recent web developments in the industry. 

02/18/14

Alex and Ani using store-specific mobile marketing

Jewelry brand Alex and Ani is now utilizing technology that delivers store-specific mobile marketing to customers when they are shopping in the brand’s stores, ranging from offers and promotions to “thank you” messages.

12/18/13

Facebook could be rolling out video ads soon

Facebook announced Tuesday that it will begin testing videos for advertisers this week for select users of the social media network. 

12/03/13

Supreme Court stays out of Internet tax debate

The U.S. Supreme Court has declined to hear a case from Amazon.com Inc. that challenges a New York law requiring the company to collect sales tax in the state, Bloomberg News reported Monday.

11/05/13

The do’s and don’ts of launching a new web site

Sean Dunn, vice president of Florida jeweler J.R. Dunn, shares the ups, and the downs, of his company’s transition to a new website with a different domain name.

10/31/13

Consumers explain why they shop online

Shoppers included in a recent focus group said they get a better retail experience online than in brick-and-mortar stores, according to WSL, a research firm that provides information on shopping behavior and retail trends. 

09/04/13

Amazon still tops on the web

Stores Magazine just released a list of the retailers with the most enviable online operations as well as a ranking of consumers’ favorite e-commerce sites, and online commerce king Amazon.com made both lists.

07/18/13

Retailers focusing on mobile email, paid search

The device is different but the methods are familiar. A new survey from Shop.org shows that retailers are shifting their focus--and their marketing dollars--to mobile, but are using well-known methods in doing so: email and paid search.

04/17/13

2013 Mobile Media: Ripe for the taking

Jewelers who begin testing the mobile marketing waters now will have an advantage over those who don't, Fruchtman Marketing Media Director Tom Marciw writes.

04/01/13

More couples planning the big day via mobile

It’s a statistic that is not surprising in the least. An increasing number of couples getting married are using mobile devices to help them plan and make purchases for their big day.

03/20/13

Amazon, Sam’s Club top retail customer ratings

Sam’s Club and Amazon remain the top companies for customer experience, according to research recently released by the Temkin Group.