James Alperin (alpjewel@aol.com) owns James Alperin Jewelers in Pepper Pike, Ohio.

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It has become common knowledge that maintaining a positive attitude is one of the key factors in leading a successful life. A successful life is nothing more than putting together a--hopefully long--series of successful minutes, hours, days, weeks, months and years. So, our job then, is to learn how to lead a successful life one minute at a time.

Remember that the way you lead your life should be the same on and off the job. The habits--good or bad--that you form will follow you all the days of your life. So where do we start? One of the key factors of a successful attitude is learning to say "yes."

When you are in your business, learning to say “yes” is one of the most powerful tools you have to help you maintain a positive attitude. The simple act of saying yes will program you toward a positive attitude.

When a customer brings you a project you don’t want to do or that you know can't be done to their satisfaction, learn to say, “ Yes, we would love to fix that, but I’m sorry it is not something we can do.” You are telling the customer “no,” that you can't do their project, but also letting them know you're interested in trying to please them and would like to do future business with them.

If you simply respond with a no we can’t or won’t do that repair, the customer--who, by the way, is the most sensitive person on earth--will more than likely look for someone else with whom to do future business.

“Yes” is also a strong sales tool. Yes, I’d be happy to help you. Yes, I think we have that. Yes, I don’t have that in stock, but I would be happy to order that for you. By repeating “yes” you will automatically be building a positive attitude into your subconscious. Soon you will find that “yes’ will come to you without thinking, and positive things will begin to happen.

Yes is more than just a word, it is an attitude. The yes attitude is something to maintain all day long. If you try to use yes only at work you will have missed the point of the power of yes. Only by making yes a part of your daily life can you change your attitude in a positive direction. And only with a positive attitude can great things begin to come your way.

Life is short. So you may as well enjoy it and look for the best in everything with a positive yes attitude.

When you find yourself going off course, and your attitude is beginning to turn negative, try remembering my favorite yes line: “Yes, we have no bananas."