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EditorsDec 06, 2013
My love affair with iPad
I was just looking at my credit card accounts online--a dangerous venture at this time of the year--trying to add up just how much I’ve spent shopping on my iPad over the past five months. The answer is quite a bit.
Richelle and Cecilia’s running joke about my relationship with my iPad is both an observation on the rather sad state of my love life and a commentary on the modern-day shopper.
Today, millions of people shop from their mobile devices. This “Cyber Monday,” mobile purchases were up 55 percent year-over-year and totaled nearly 20 percent of all online traffic that day, according to data from IBM Digital Analytics Benchmark.
While smartphones drove more traffic than tablets--about 20 percent of all online traffic vs. 12 percent--tablets accounted for 12 percent of all online sales, double that of smartphones at 6 percent.
For me, the No. 1 advantage of the iPad is its size. It’s not as bulky as a laptop, but bigger than a smartphone. You can curl up in bed with it on a rainy Saturday morning, Earl Grey tea in hand (if you’re so inclined) and order away.
The images on the iPad are stunning, provided the retailer takes the time to ensure their site a) has good images and b) will work on a mobile device. While there was a time when retailers were busy building mobile versions of their full-sized websites, the trend now is to have a responsive site, meaning a site that automatically adjusts to whatever device it is being viewed on, whether it’s a desktop, laptop, tablet or smartphone. The new National Jeweler was built this way.
For anybody interested in doing some mobile-shopping reconnaissance, I think Nine West and Anthropologie both provide an excellent mobile experience.
Now, I know there is an ongoing debate in the jewelry industry about selling online: should retailers, or shouldn’t they? In the end, don’t people want to come in to see/touch/feel jewelry?
Personally, I don’t have a strong opinion either way on this debate. There are too many stores and they are too different to tell Jeweler A in Alabama that they should run their business the same as Jeweler B in New York or Jeweler C in South Dakota.
However, you do have to have a presentable online presence. Your website should
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have images that display properly on a smartphone or tablet computer. This is easy enough to check yourself. If it doesn’t, fix it or get someone to fix it for you.
Even if you don’t sell online, being present in the mobile space will attract cross-shoppers: People who looked online, liked what they saw and are coming in to buy it. I do enjoy ordering bedside while I sip my tea, but that doesn’t mean I’ve completely abandoned in-store shopping. I go into stores to physically check out merchandise I like, see what else they have and how they have things paired.
Now, if you’ll excuse me I need to finish the rest of my work so I can clock out for the day and head home. My iPad misses me.
Even if you don’t sell online, being present in the mobile space will attract cross-shoppers: People who looked online, liked what they saw and are coming in to buy it. I do enjoy ordering bedside while I sip my tea, but that doesn’t mean I’ve completely abandoned in-store shopping. I go into stores to physically check out merchandise I like, see what else they have and how they have things paired.
Now, if you’ll excuse me I need to finish the rest of my work so I can clock out for the day and head home. My iPad misses me.
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