Our coverage of the consumer panel at last week’s WJA In the Know conference was among the most-read stories on National Jeweler last week.
New York--Here are the top five stories published on NationalJeweler.com last week, according to Google Analytics.

1. Column: The Disconnect Between Customer and Jeweler
Retailer Jim Alperin wrote that consumers today think they are giving small retail jewelers business when they ask them to size the ring they got on the Internet. But this isn’t type of business jewelers want to be doing.

2. Unique Settings Sued for Allegedly Failing to Pay Overtime
The Queens, N.Y.-based jewelry manufacturer is facing a collective action lawsuit in federal court in Brooklyn over allegations it failed to pay employees for time worked over 40 hours a week.

3. 3 Consumers Share Their Jewelry Shopping Habits
At the WJA In the Know conference last Thursday, Ben Smithee moderated a panel of consumers who discussed everything from where they buy jewelry to how they feel about lab-grown diamonds.

4. Customers’ Smartphones and High Expectations
An article published last week by The Washington Post about how bars are dealing with the deluge of requests to charge patrons’ smartphones brings up the larger question of, when is it OK to say “no” to a customer?

5. Jeweler Shoots, Kills Robbery Suspect
The owner of Leilani’s Jewelers in Torrance, Calif. shot and killed a man who allegedly was trying to rob his store last week, police said.



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Since 1906, National Jeweler has been the must-read news source for smart jewelry professionals--jewelry retailers, designers, buyers, manufacturers, and suppliers. From market analysis to emerging jewelry trends, we cover the important industry topics vital to the everyday success of jewelry professionals worldwide. National Jeweler delivers the most urgent jewelry news necessary for running your day-to-day jewelry business here, and via our daily e-newsletter, website and other specialty publications, such as "The State of the Majors." National Jeweler is published by Jewelers of America, the leading nonprofit jewelry association in the United States.