Chicago--Business consultant Bob Phibbs, who is known as the “Retail Doctor,” is the keynote speaker for the Smart Jewelry Show, which will take place April 5 to 7 at Chicago’s Navy Pier.

Phibbs will present “Power Moves to Compete in Today’s Market,” a session that will teach jewelers how to recognize and engage the largest group of potential customers, how merchandise can convert “just looking” customers, and how to present merchandise so that it builds business through word-of-mouth and repeat visits. 

The keynote is scheduled for 8:30 to 9:45 a.m. on April 5, the opening day of the show.

Phibbs is an expert on business strategy, customer service, sales and marketing. He has consulted for businesses in various industries, including hospitality, manufacturing, service, restaurant and retail. 

Phibbs is the author of two books, including The Retail Doctor’s Guide to Growing Your Business, and has worked with brands including Lego, Omega, Yamaha and Vera Bradley. 

The entire Smart Show education program is free to qualified jewelry retailers. 

Additional seminars and information on the show can be found on its website.


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