SourcingApr 18, 2024
Diamond Trade Remains Cautious Amid Economic UncertaintyDe Beers’ rough diamond sales were down 18 percent year-over-year in its latest round of sales.
TechnologySep 15, 2014
Macy’s boosts omnichannel shopping strategy
In a move that underscores the increasing importance of omnichannel shopping, Macy’s announced Monday a number of new developments to attract and service customers both in store and online.
New York--In a move that underscores the increasing importance of omnichannel shopping, Macy’s announced Monday a number of new developments to attract and service customers both in store and online.
Omnichannel retailing refers to providing a seamless approach for consumers across all available shopping platforms, including mobile, digital and brick-and-mortar, that allows customers to use more than one sales channel from a retailer for any transaction.
One of the first innovations that Macy’s debuted is that both it and Bloomingdale’s will be among the first to use the new Apple Pay mobile payment system, which will be available for the first time beginning this fall on the newly unveiled iPhone 6 and iPhone 6 Plus mobile devices as well as on the Apple Watch.
Apple Pay will gives customers a way to simplify the transaction in a secure and private manner at the company’s stores across the country, Macy’s said. More details will be available in October, when the service is slated to launch.
Along the same lines, the company is launching Macy’s Wallet and Bloomingdale’s Wallet, which will allow shoppers to store and access offers and coupons on their mobile devices. The feature creates a seamless omnichannel checkout experience for those enrolled in loyalty rewards programs, regardless of shopping in-store, on a mobile device or via desktop, the retailer said.
The wallets will be added to the company’s mobile applications in November.
The company also has finished the rollout of its “Buy Online, Pickup in Store” feature, originally piloted in fall 2013, to all full-line stores across the country.
Macy’s and Bloomingdale’s also both will begin same-day delivery for online orders. Macy’s will offer the service to customers in eight major U.S. markets--Washington D.C., Chicago, Houston, Los Angeles, New Jersey, San Francisco, Seattle and San Jose, Calif.--while Bloomingdale’s will offer it to shoppers in Chicago, L.A., San Francisco and San Jose.
RELATED CONTENT: Study: Retailers’ omnichannel strategies lag
Another notable development is “smart fitting rooms,” which Bloomingdale’s has introduced in five store locations, that include wall-mounted tablets where sales associates and customers alike can scan merchandise to view other colors and sizes available as well as see additional product information and reviews.
Most importantly, the company said, is the ability to call for assistance from a sales associate at the tap of a button without ever leaving the dressing room.
More on Technology
The Latest
Supplier BulletinApr 18, 2024
Discover History’s Hidden Gems at the Las Vegas Antique Jewelry & Watch ShowSponsored by the Las Vegas Antique Jewelry & Watch Show
WatchesApr 18, 2024
Watch E-tailer Collectability Hires Kelly YochThe Patek Philippe expert will serve as personal curator for the brand-focused company.
Brought to you by
The Blueprint for Success in Scalable, Personalized Jewelry RetailWith Ho Brothers, you can unlock your brand's true potential and offer customers the personalized jewelry experiences they desire.
WatchesApr 18, 2024
TAG Heuer Opens Its Largest Standalone Boutique at SeaThe 553-square-foot shop is aboard the Carnival Jubilee cruise ship.
Weekly QuizApr 11, 2024
This Week’s QuizTest your jewelry news knowledge with this seven-question quiz.
Policies & IssuesApr 17, 2024
NDC Prevails in U.K. Case Over Lab-Grown Diamond AdvertisingNDC filed a complaint against Skydiamond for use of phrases like “diamonds made entirely from the sky.”
Events & AwardsApr 17, 2024
And the 2024 Winner of the Shipley Award Is … John Carter received the AGS’s highest honor Tuesday afternoon at Conclave in Austin, Texas.
Brought to you by
How Jewelers of America Represents Your BusinessFor over 30 years, JA has advocated for the industry, fought against harmful legislation and backed measures that help jewelry businesses.
FinancialsApr 17, 2024
LVMH’s Q1 Jewelry Sales Fall 5%LVMH said the company performed well despite an uncertain geopolitical and economic environment.
MajorsApr 17, 2024
Stuller’s B&D Opens New HeadquartersB&D Sales and Service held a ribbon-cutting event for its new location in Cranston, Rhode Island.
CollectionsApr 16, 2024
Akaila Reid Launches ‘Eat Cake’ CollectionIt’s ultra-feminine and filled with gold, pearls, and soft pastels.
MajorsApr 16, 2024
Loudr Adds 2 DirectorsEmily Highet Morgan and Emily Bennett have joined the agency’s team.
MajorsApr 16, 2024
Stuller Releases First Lab-Grown Diamond Jewelry CatalogIts updated book for mountings is also now available.
SourcingApr 16, 2024
Karen Rentmeesters Takes Over as Interim CEO of AWDCShe has been with the organization since 2010, most recently serving as its chief officer of PR and industry relations.
IndependentsApr 15, 2024
Alfred W. DeScenza of DeScenza Diamonds Dies at 95He is remembered by loved ones for his loyalty, integrity, and kindness.
AuctionsApr 15, 2024
Madeleine K. Albright Jewelry, Pins Coming to AuctionHosted by Freeman’s | Hindman, the sale will take place May 7-8.
AuctionsApr 15, 2024
All of Sotheby’s ‘Rough Diamonds’ Sold in Less Than an HourThe auction house said all 24 timepieces offered in its underground sale of rare and avant-garde watches quickly found buyers.
Events & AwardsApr 15, 2024
10 Can’t-Miss Sessions at AGS Conclave 2024From lab-grown diamonds and AI to the inevitable Taylor Swift mention, here are some of Conclave’s most intriguing educational offerings.
Recorded WebinarsApr 12, 2024
Watch: What Jewelers Need to Know About InsuranceFrom cybersecurity liability to trade show coverage, insurance experts share tips on how to build the right policy.
CollectionsApr 12, 2024
Piece of the Week: Lionheart’s Evil Eye Gemstone CharmThe charm is a modern rendition of the evil eye amulet that has been worn for thousands of years.
Events & AwardsApr 12, 2024
The Jewelry Symposium Announces 4 Scholarship WinnersAhead of its trade show next month, TJS awarded free registration and accommodations to one jewelry professional and three students.
Policies & IssuesApr 11, 2024
SRK Exports’ Journey Toward Net Zero Impact By the end of this year, SRK’s diamond manufacturing complexes will achieve net zero emissions, one of an impressive array of achievements.
Lab-GrownApr 11, 2024
AGTA Bans Lab-Grown Diamonds, Gemstones at GemFairMembers can still sell lab-grown stones, it said, but only natural gems are allowed on the show floor.
IndependentsApr 11, 2024
Steven Rosdal, Co-Founder of Hyde Park Jewelers, Dies at 77He is remembered for his charisma, passion, integrity, kindness, and wit.
MajorsApr 11, 2024
Macy’s Opens Books for Possible BuyoutThe retailer also appointed two new board members, avoiding a proxy fight from a potential buyer.
CollectionsApr 10, 2024
Sylvie Launches New Nature-Inspired Collection, ‘Tulira’The bridal collection consists of 35 engagement rings and seven wedding bands.
WatchesApr 10, 2024
These Are Rolex’s New Watches for 2024 The crown introduced a dozen timepieces in Geneva, including a heavy metal version of its deep-sea divers’ watch.
