By Lenore Fedow
New York—Sometimes, a holiday gift bought in-store misses the mark, or an item purchased online just doesn’t look the same when it turns up on your doorstep.

That is why creating a seamless returns experience for customers—and having a solid policy regarding returns and exchanges—is important for retailers.

On the latest episode of “My Next Question,” Jennifer Calleri of Huntington Jewelers and Mike Schwartz of Happy Returns joined Associate Editor Lenore Fedow to talk about how jewelers can perfect that experience.

Watch the webinar in its entirety below.

Join us again this coming Tuesday, Jan. 19 at noon Eastern, when Senior Editor Brecken Branstrator interviews Eric Fritz, the manager of the University of Arizona’s mineral museum, about its collection and upcoming move into a larger space.

Sign up to attend on the National Jeweler website.
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Fine Jewelry Industry News

Since 1906, National Jeweler has been the must-read news source for smart jewelry professionals--jewelry retailers, designers, buyers, manufacturers, and suppliers. From market analysis to emerging jewelry trends, we cover the important industry topics vital to the everyday success of jewelry professionals worldwide. National Jeweler delivers the most urgent jewelry news necessary for running your day-to-day jewelry business here, and via our daily e-newsletter, website and other specialty publications, such as "The State of the Majors." National Jeweler is published by Jewelers of America, the leading nonprofit jewelry association in the United States.