Events & AwardsJan 02, 2026
Jan Mohr, Couture’s ‘North Star,’ Dies at 71Mohr had just retired in June after more than two decades as Couture’s retailer liaison.
TechnologyJun 13, 2016
Business Pulse: Are You Selling Online?
According to our latest Business Pulse survey, the answer for many jewelers is no, for now.
A total of 24 percent of those who took National Jeweler/Jewelers of America’s latest Business Pulse survey said they have e-commerce enabled website but, as the chart at right shows, online sales still account for a very small percentage of their overall business.
New York--National Jeweler/Jewelers of America’s latest Business Pulse poll found that many jewelers still aren’t selling jewelry on their websites, though some seem to be warming up to the idea.
When asked to describe their company’s web presence, the highest percentage of respondents (69 percent) said they have a website but it’s not e-commerce enabled.
About a quarter of survey-takers do have e-commerce on their sites while only 6 percent reported having no website at all.
Of the 24 percent of respondents with e-commerce-enabled websites, 75 percent are making less than 1 percent of their overall sales online, while 11 percent are making between 1 and 1.9 percent of sales there.
Only 8 percent of respondents reported that online sales accounted for more than 4 percent of their store’s total sales. As one survey-taker noted, “The majority of my peers (small stores doing $800K to $1.2 million) find that it (online sales) is not significant.”
While it might not seem “significant” now, many digital experts argue that having e-commerce is a must in retail today.
Even if a lot of sales aren’t made on a store’s website, they argue, it at least gives customers the option to make a purchase should they change their mind about a piece of jewelry after leaving the store or need time to contemplate a purchase.
It also gives jewelers the chance to reach customers outside their immediate area.
So, will more independent jewelers come around to the idea of e-commerce in the future? The survey seems to point to yes.
The 2 percent of respondents who marked “other” when asked to describe their company’s web presence said they are in the process of building a website that will include e-commerce, and four more jewelers said the same in the comments sections of the survey--that online sales are part of their website redevelopment plans.
Lamb and lion
National Jeweler/Jewelers of America’s Business Pulse poll for April also asked jewelers about their store’s sales in the month of March as compared with March 2015.
The greatest percentage of respondents, 29 percent, reported a drop in business of less than 25 percent while nearly the same percentage (28 percent) reported business was up less than 25 percent.
Twenty-two percent recorded flat sales in March.
Very few jewelers found themselves at extreme ends of the spectrum, with only 15 percent up more than 25 percent and 6 percent down that same amount.
National Jeweler
and Jewelers of America conducted their joint Business and Product Pulse poll between April 25 and May 6. A total of 118 jewelers completed the Business Pulse section of the poll.
The Product Pulse portion of the survey questioned jewelers about their gold jewelry sales. National Jeweler published those results last month.
The Product Pulse portion of the survey questioned jewelers about their gold jewelry sales. National Jeweler published those results last month.
More on Technology
The Latest
SourcingJan 02, 2026
IDCA Elects New President, Board of DirectorsShekhar Shah of Real Gems Inc. will serve as president of the Indian Diamond & Colorstone Association in 2026.
CollectionsJan 02, 2026
Lalaounis’ 2026 Good Luck Charm Speaks to ResilienceThis year’s good luck charm features the mythical horse Pegasus, and is our first Piece of the Week of the new year.
Brought to you by
Impacting Tomorrow TodayHow Jewelers of America’s 20 Under 40 are leading to ensure a brighter future for the jewelry industry.
EditorsDec 31, 2025
The Top 5 Stories of 2025Articles about crime, engagement rings, and a necklace worn in the World Series generated the most interest among readers.
Weekly QuizDec 23, 2025
This Week’s QuizTest your jewelry news knowledge by answering these questions.
MajorsDec 30, 2025
Becka Johnson Kibby to Lead Edge Retail AcademyAs part of the leadership transition, Sherry Smith will take on the role of vice president of coaching strategy and development.
SourcingDec 30, 2025
India Chosen as KP Chair for 2026It marks the third time the country has headed the Kimberley Process. Ghana will serve as vice chair.
Brought to you by
Roseco Releases New Full-Line CatalogRoseco’s 704-page catalog showcases new lab-grown diamonds, findings, tools & more—available in print or interactive digital editions.
WatchesDec 30, 2025
Bulova, Stetson Collab on Watches With Western FlairThe new Bulova x Stetson designs highlight two animals often associated with the American West—the bison and the Texas Longhorn.
CollectionsDec 30, 2025
Rahaminov Diamonds Pops Up in FloridaIts residency at Yamron Jewelers will run through May 2026.
IndependentsDec 29, 2025
In Memoriam: Industry Friends We Lost in 2025From influential executives to innovative designers, we pay tribute to the people we said goodbye to this year.
MajorsDec 29, 2025
Tanishq Opens New Stores in Florida, VirginiaThe retailer is expanding into areas with large Indian and South Asian populations.
MajorsDec 29, 2025
Nanis Opens First Flagship Store The Italian brand has opened its first flagship amid the peaks of the Dolomites in Madonna di Campiglio, Italy.
SourcingDec 29, 2025
‘Unearthed: Raw Beauty’ Exhibition Opens at LA MuseumThe new curation at the Natural History Museum of Los Angeles County showcases rare gem and mineral specimens in their uncut, natural state.
CrimeDec 24, 2025
LA Jewelry District Couple Pleads Guilty to Hiding Millions from IRSThe couple pleaded guilty to concealing at least $127 million in cash transactions at its precious metals businesses.
SurveysDec 24, 2025
Consumer Confidence Falls Again in DecemberConsumers shared concerns about prices, inflation, tariffs, trade, and politics in the survey’s write-in response section.
AuctionsDec 24, 2025
Bonhams to Open New U.S. Flagship in NYCIn February 2026, the auction house will move its headquarters to the former Steinway Hall, a neoclassical landmark on Billionaires’ Row.
Events & AwardsDec 24, 2025
NYC Jewelry, Antique, & Object Show Announces Winter EventThe new show will take place Jan. 23-25, 2026.
SourcingDec 23, 2025
Mining Titan Brian Gilbertson Dies at 82The former BHP Billiton leader and Gemfields chairman is remembered for his influential leadership throughout his 50-year mining career.
Events & AwardsDec 23, 2025
Bulgari Reimagines Costume Designers Guild AwardThe LVMH-owned brand has partnered with the costume design union to revamp its award for 2026.
MajorsDec 23, 2025
Kering to Acquire Stake in Raselli Franco GroupThe luxury titan inked a deal to acquire an initial minority stake in the jewelry manufacturer with a pathway to full ownership by 2032.
MajorsDec 23, 2025
For Future Reference Vintage Enters Bloomingdale’sThe company’s curation of unsigned vintage and estate jewelry debuted at the Bloomingdale’s in Costa Mesa, California.
CrimeDec 22, 2025
Customs Seizes Hundreds of Fake Rolex, Cartier WatchesIn the recent multi-shipment seizure, CBP also found counterfeit Audemars Piguet, Moncler, and Chrome Hearts items.
EditorsDec 22, 2025
How Helzberg Is Reimagining Its StoresHelzberg’s Chief Retail Officer Mitch Maggart shared details about its tests of a new store concept rooted in an elevated luxury experience.
Recorded WebinarsDec 22, 2025
2025 Jewelry Rewind: Looking Back on an Eventful Year Jewelers of America execs and National Jeweler editors discuss tariffs, the sky-high gold price, and the engagement that broke the internet.
MajorsDec 19, 2025
MadaLuxe Group Acquires Ippolita The luxury goods company said founder Ippolita Rostagno will remain at the brand’s helm.
MajorsDec 19, 2025
LVMH Names New Bulgari CEOLaura Burdese, who joined the Italian luxury brand in 2022, will take on the role in July.
