Independents

What Should Retailers Do with Unclaimed Jewelry?

IndependentsApr 26, 2018

What Should Retailers Do with Unclaimed Jewelry?

Experts weigh in on best practices to follow when a customer doesn’t come back for their piece.

New York--A customer drops off a piece of jewelry for repair and, months later, she or he still hasn’t come back for it.

What can, and should, the retailer do with this unclaimed property?

The issue is all too common in the jewelry industry. To help retailers handle it, National Jeweler pulled together tips and suggestions from the Jewelers Vigilance Committee’s legal intern Morgan Cline and attorney Paul Mitassov.

Here are 5 things to keep in mind when dealing with unclaimed property.

1. Know the local laws.

Guidelines vary by state, so it’s important for each retailer to find out what the laws are for where they are located; there’s no central database of lost property law to which retailers can refer.

Some states require storeowners to hold unclaimed property for a certain period of time before they can get rid of it. Cline said these states also give specific procedures for disposal, which could include reporting the property to the state controller’s office before a sale or public auction legally can occur.

In most states, even if one follows all procedures and disposes of an item, businesses are only allowed to keep either the cost incurred when disposing of the item or the fees to which they’re entitled, such as for a repair, she added.

Anyone with more specific questions, or who needs help finding the laws in her or his state, can go directly to the JVC.

2. Have an unclaimed property policy in place.

The policy needs to explicitly outline what will happen to items that are not claimed, the time frame, and any return or credit policies.

For jewelers in states guided by specific laws, a store’s policy will be subject to the state’s established time frame and guidelines for handling unclaimed property. For retailers in states where there aren’t specific rules, the store should create a policy and timeframe of their own.

Mitassov suggested also including a clause making the client responsible for any resulting storage or administrative costs.

3. Make sure customers can see and have signed the policy.

The policy should, according to the JVC, be posted in a location visible and obvious to customers. It also should be printed on the store’s receipts or anywhere else a customer might think to look for the information—catalogues, brochures or the business’ website, for example.

It’s also important to have a written agreement signed by

each customer. This should be provided at the time the store takes possession of the item, the JVC said, and needs to be securely filed away.

The JVC and Mitassov both stressed the importance of gathering all pertinent contact information for clients, including addresses, phone numbers and email addresses, when they drop off an item.

4. Try to stay ahead of the issue.

Reach out to the customers as soon as the repair, sale or consignment contract is complete; don’t wait for the time period stated in the policy to get close to expiring.

If the customer can’t be reached at first, keep trying on a regular basis, Cline said.

Mitassov said when a significant amount of time passes with no reply, it’s important to clearly state the issue and provide a list of steps the client needs to take to avoid property disposal, when applicable, and state the deadline again.

He recommended sending certified letters, particularly for high-value items, to provide the best legal protection for the business.

5. Keep proper documentation.

The JVC said when a customer doesn’t pick up their item, having all of the proper paperwork will help prove due diligence in contacting them: copies of sent letters, the time and day telephone calls were made as well as whether a voicemail was left, any attempts to track down new contact information and any ads placed in public places.

For businesses in which disposal after a certain period of time is a part of the policy, Mitassov advises keeping detailed records of the method of disposal and the price received, if any, for the item.

He also suggested getting a third-party appraisal before the sale, particularly for high-value property.
Brecken Branstratoris the senior editor, gemstones at National Jeweler, covering sourcing, pricing and other developments in the colored stone sector.

The Latest

Brilliant Earth Jolie Mosaics engagement ring
FinancialsAug 08, 2025
Brilliant Earth’s Q2 Sales Up 3% as Engagement Ring Sales Rise

The company raised its full-year sales guidance while noting it has not yet assessed the potential impact of the latest tariff news.

Jewellers for Hope charity event
Events & AwardsAug 08, 2025
GJEPC’s Jewellers for Hope Celebrates 10 Years of Fundraising

The organization has raised more than $1.3 million for charity since its inception.

Rahaminov Diamonds Emerald-Cut Diamond Bezel Bangle
TrendsAug 08, 2025
Piece of the Week: Rahaminov Diamonds’ Bezel Bangle

The brand’s latest iteration of a bezel-set diamond bangle features clean lines and a timeless design for a new modern silhouette.

rio-article photo-diamond.jpg
Brought to you by
Taking the Moment Head On: How Rio Grande Champions the Present & Future of Fine Jewelry

As a leading global jewelry supplier, Rio Grande is rapidly expanding and developing new solutions to meet the needs of jewelers worldwide.

Black and white photo of Tony Bennett near a microphone
WatchesAug 07, 2025
Bulova’s New Collection Honors Tony Bennett

The first watch in the series commemorates his participation in the Civil Rights movement, marching from Selma to Montgomery in 1965.

Weekly QuizAug 08, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Sapphire page in Chatham’s “Ultimate Lab-Grown Catalog”
Lab-GrownAug 07, 2025
Chatham Releases Catalog for Loose Lab-Grown Gemstones

The catalog contains a complete listing of all the loose gemstones in stock, as well as information about the properties of each stone.

Rembrandt Blue Jay, Hummingbird, Cardinal Bird Charms
TechnologyAug 07, 2025
Rembrandt Charms Debuts New Website, Bird Charms

The company added a retailer dashboard to its site and three new birds to its charm collection, the cardinal, blue jay, and hummingbird.

an instructor and a student in a bench jewelry classroom
Brought to you by
Investing in the Next Generation of Bench Jewelers

The Seymour & Evelyn Holtzman Bench Scholarship from Jewelers of America returns for a second year.

Shipping containers on a ship
Policies & IssuesAug 06, 2025
Tariff on India to Rise to 50%, Trump Says

An additional 25 percent tariff has been added to the previously announced 25 percent.

Claire’s storefront
MajorsAug 06, 2025
Claire’s Files for Chapter 11 Bankruptcy Again

The jewelry and accessories retailer plans to close 18 stores as part of the proceedings.

Zahn-Z Beluga Spout Grey Spinel Ring and Beluga Spout Mandarin Garnet Ring
CollectionsAug 06, 2025
Zahn-Z Swims With Whales in ‘Beluga’ Collection

Designer Hiba Husayni looked to the whale’s melon shaped-head, blowhole, and fluke for her new chunky gold offerings.

Paola De Luca presenting Trendbook 2026+ at Vicenzaoro
TrendsAug 06, 2025
Paola De Luca to Release Trendbook 2027+

She will present the 23rd edition of the trend forecasting book at Vicenzaoro on Sept. 7.

Omar Roy mugshot
CrimeAug 05, 2025
Report: Suspect Arrested in 1992 Murder of Miami Jeweler

Omar Roy, 72, was arrested in connection with the murder of jeweler Dionisio Carlos Valladares.

Mignon Faget Beyond Katrina Pendant and Beyond Katrina Pin
CollectionsAug 05, 2025
Mignon Faget Commemorates 20th Anniversary of Hurricane Katrina

The New Orleans-based brand’s “Beyond Katrina” jewels honor the communities affected by the storm.

National Jeweler columnist Lilian Raji
ColumnistsAug 05, 2025
The PR Adviser: Affiliate Marketing Is the Cost of Coverage

Lilian Raji explains why joining an affiliate network is essential for brands seeking placements in U.S. consumer publications.

Jewelers of America Logo
Events & AwardsAug 05, 2025
JA Announces Seymour & Evelyn Holtzman Bench Scholarship Winners

The organization has awarded a total of $42,000 through its scholarship programs this year.

2026 Gem Awards logo
Events & AwardsAug 04, 2025
Gem Awards, David Yurman Introduce $50K Grant for Emerging Designers

The winner of the inaugural David Yurman Gem Awards Grant will be announced live at the 2026 Gem Awards gala.

Marlo Laz peridot and diamond Alexandra earrings
TrendsAug 04, 2025
Amanda’s Style File: August’s Bright Baubles

As summer winds down, celebrate the sunny disposition of the month’s birthstones: peridot and spinel.

Surveillance image of Watch King robbery suspect
CrimeAug 04, 2025
‘The Watch King’ Assaulted, Robbed in Queens

Moshe Haimoff, a social media personality and 47th Street retailer, was robbed of $559,000 worth of jewelry by men in construction outfits.

Xavier Dibbrell
MajorsAug 04, 2025
Borsheims Welcomes New Assistant Facilities Manager

Xavier Dibbrell brings more than a decade of experience to the role.

Signet Jewelers logo
MajorsAug 01, 2025
Helzberg President Julie Yoakum Moves Over to Signet Jewelers

The addition of Yoakum, who will lead Kay and Peoples, was one of three executive appointments Signet announced Thursday.

Mike Alexander
MajorsAug 01, 2025
Jewelers Mutual Names Mike Alexander as President

The insurance company’s previous president and CEO, Scott Murphy, has split his role and will continue as CEO.

 Gemfields rough rubies
SourcingAug 01, 2025
Gemfields’ Auction Revenue Drops 50% in H1

The nearly six-month pause of operations at its Kagem emerald mine earlier this year impacted the miner’s first-half results.

Hernsdorf Tears of Aphrodite Necklace
CollectionsAug 01, 2025
Piece of the Week: Hernsdorf’s ‘Tears of Aphrodite’ Necklace

The necklace uses spinel drops to immortalize the moment Aphrodite’s tears mixed with her lover Adonis’ blood after he was fatally wounded.

Stock image of a polished diamonds being held by tweezers
SourcingJul 31, 2025
De Beers Records $189M First-Half Loss

The diamond miner and marketer warned last week that it expected to be in the red after significantly cutting prices in Q2.

Lindsey Scoggins Studio convertible flower earrings
Events & AwardsJul 31, 2025
These Are the 2025 CASE Award Winners

Jewelers of America’s 35th annual design contest recognized creativity, artistry, style, and excellence.

Stock image of rough diamonds from the Kimberley mine
Policies & IssuesJul 30, 2025
Tariff on India Will Be 25%, Trump Says

The president made the announcement via Truth Social Wednesday, adding that India also will face a penalty for its dealings with Russia.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy