Data built on trust, not tracking, will be key to success going forward, as the era of “borrowed attention” ends, Emmanuel Raheb writes.
Columnists

As the shopping mall model evolves and online retail grows, Smith shares his predictions for the future of physical stores.
In a market defined by more selective consumers, Sherry Smith shares why execution will be independent jewelers’ key to growth this year.
Latest in Columnists

Here are six ideas for making more engaging content for Instagram Reels and TikTok, courtesy of Duvall O’Steen and Jen Cullen Williams.

Most customers who walk into your store this month have made up their minds. Your job is to validate their choice, Emmanuel Raheb writes.

Smith cautions retailers against expending too much energy on things they can’t control, like the rising price of gold.

Launched in 2023, the program will help the passing of knowledge between generations and alleviate the shortage of bench jewelers.

Smith shares the importance of looking at your company with openness and honesty to identify opportunities you may be missing.


Emmanuel Raheb shares tips on how a jeweler’s showcases, marketing, and social media presence can whisper, instead of shout.

Smith recalls a bit of wisdom the industry leader, who died last week, shared at a diamond conference years ago.

Criminals are using cell jammers to disable alarms, but new technology like JamAlert™ can stop them.

In his latest column, Emmanuel Raheb shares tips for encouraging customers to treat themselves to new jewelry.

Smith shares wisdom he gleaned from a podcast he was listening to one morning while being walked by his dog, a Malshi named Sophie.

Columnists Jen Cullen Williams and Duvall O’Steen share tips on how to elevate your professional image.

Lilian Raji explains why joining an affiliate network is essential for brands seeking placements in U.S. consumer publications.

Emmanuel Raheb shares the top five gifting moments outside of major holidays that jewelers should build marketing campaigns around.

Luxury brands charge thousands for their shoes and handbags. Jewelers pricing diamond products should take note, Peter Smith writes.

The best time to prepare for the holiday season is right now, according to columnist Emmanuel Raheb.

If you want to attract good salespeople and generate a stream of “sleeping money” for your jewelry store, then you are going to have to pay.

In a special column for the State of the Majors, Edahn Golan breaks down what the top-performing fine jewelry sellers are doing right.

Communicating clearly with your staff is key to navigating turbulent times, writes columnist Peter Smith.

Connecting with your customers throughout the year is key to a successful holiday marketing push.

Emmanuel Raheb outlines the differences between the two platforms and posits that the most successful jewelers use both.

Lilian Raji answers a question from a reader who is looking to grow her jewelry business but has a limited marketing budget.

The time to start experimenting with video content is now, writes columnist Emmanuel Raheb.

Smith explores why a qualified candidate might still not be right for the job.

Ahead of the Gem Awards on Friday, Jen Cullen Williams and Duvall O’Steen share pro tips for taking the best photos.

Emmanuel Raheb shares strategies to prepare for, publicize, and engage the audience during events on platforms like TikTok and Zoom.

Retailers need to have the right merchandise, marketing, and people in place to stay on top in a sea of uncertainty, Peter Smith writes.

Pinterest is a potential gold mine for jewelry brands, Emmanuel Raheb writes, provided they follow these five tips.
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