CrimeMay 02, 2024
4 Indicted in Burglary Ring Targeting Indian, South Asian FamiliesThe men are allegedly responsible for stealing millions in jewelry and other valuables in 43 burglaries in 25 towns across Massachusetts.
WatchesFeb 07, 2017
Proper Care & Feeding of Kinetic, Eco-Drive, Solar Watches
In his latest column, National Jeweler’s ‘Watch Guy’ Jess Gendron advises on the repair and maintenance of these types of timepieces.
Jess Gendron is a seventh generation watchmaker, having learned by his father Dan Gendron’s side since childhood. He can be reached at talktothewatchguy@gmail.com.
I know for some of you the headline of this story might seem weird but having repaired Citizen Eco-Drive and Seiko Kinetic watches for a long time now, I can tell you that there are things that need to be covered.
It seems to me that the end user customers have no idea how their watch generates power. This is evidenced by their telling you that the watch was running when they put in the jewelry box or in their underwear drawer.
Kinetic watches act like automatic watches in that it is the motion of the arm while wearing the watch that powers the watch. In an automatic watch, this motion winds the mainspring. In a Kinetic watch, the motion charges the storage capacitor. Regular watch batteries cannot be recharged. Storage capacitors act like a battery; however, they can be recharged.
Like all rechargeable batteries, if we run the battery down too often and do not fully charge the storage capacitor it will fail prematurely. Replacing a storage capacitor is much more costly than replacing a simple watch battery. With that said, you can see why a jewelry box or underwear drawer is not the optimum place to keep this type of watch.
Eco-Drive/solar watches, on the other hand, generate power from ambient light in order to recharge their storage capacitors.
All solar, Kinetic and Eco-Drive watches have a symptom that lets you know when the storage capacitor needs to be charged--the second hand begins to trip. What is meant by “trip” is that the second hand will skip two seconds for every second it ticks.
Often, we receive these types of watches for repair with the instruction for a new storage capacitor. The first thing we do is put a Kinetic on the watch winder to recharge the capacitor or an Eco-Drive or other solar watch under an incandescent light bulb for a few hours (mine is a 40-watt LED that is as bright as a 100-watt incandescent light.)
An Eco-Drive/solar watch will be fully charged in about four hours. If after 10 minutes it is still tripping, the watch will in fact need the storage capacitor replaced. In our experience, seven out of 10 need only the storage capacitor charged.
Do yourself and your customers a favor and try recharging the capacitor before going through the process of sending the watch to your watchmaker.
If
the customer is keeping the watch in a place where it won’t remain charged, the customer will be back with the same problem even after the replacement of the capacitor if you don’t explain how to care for these watches.
Too often I--not the salesperson--was the one to explain to the customer that their watch needed light to keep the storage capacitor charged. This information needs to be given to the customer at the point of sale to avoid problems later, such as an angry customer who thinks you sold them a faulty watch when all they need to do is keep the watch in a place where it can get some light or wear it more often (or at least shake it once in a while).
A side note: As I have told many of you, we are working on getting our videos into downloadable format. When we have them up, the watch battery replacement video will be free of charge and we invite all of you to download it for your staff. We’ll let you know as soon as they are ready.
Jess Gendron is a seventh generation watchmaker, having learned by his father Dan Gendron’s side since childhood. Jess Gendron is now the owner of Colorado Timeworks, a watch repair service center in Colorado Springs. He can be reached at talktothewatchguy@gmail.com, and his website is Timeworks.biz.
Too often I--not the salesperson--was the one to explain to the customer that their watch needed light to keep the storage capacitor charged. This information needs to be given to the customer at the point of sale to avoid problems later, such as an angry customer who thinks you sold them a faulty watch when all they need to do is keep the watch in a place where it can get some light or wear it more often (or at least shake it once in a while).
A side note: As I have told many of you, we are working on getting our videos into downloadable format. When we have them up, the watch battery replacement video will be free of charge and we invite all of you to download it for your staff. We’ll let you know as soon as they are ready.
Jess Gendron is a seventh generation watchmaker, having learned by his father Dan Gendron’s side since childhood. Jess Gendron is now the owner of Colorado Timeworks, a watch repair service center in Colorado Springs. He can be reached at talktothewatchguy@gmail.com, and his website is Timeworks.biz.
More on Watches
The Latest
CollectionsMay 02, 2024
Foundrae Launches ‘Horizon’ Collection“Horizon” invites individuals to explore the limitless possibilities that lie ahead, said the brand.
FinancialsMay 02, 2024
Pandora Raises Guidance After Strong Q1The jeweler credits its recent “Be Love” campaign and ongoing brand revamp for its 17 percent jump in sales.
Brought to you by
Rio’s Reimagined Podcast: For the Love of JewelersMeet Ben Claus—grand prize winner of For the Love of Jewelers 2023 Fall Design Challenge.
IndependentsMay 02, 2024
Oklahoma Jeweler Glenn Lewis Dies at 68The co-founder of Lewis Jewelers was also the longtime mayor of the city of Moore.
Weekly QuizMay 02, 2024
This Week’s QuizTest your jewelry news knowledge by answering these seven questions.
AuctionsMay 02, 2024
Vintage Baume & Mercier With Ties to Elvis Sells for $7K Elvis Presley gifted this circa 1967 gold and diamond watch to Dodie Marshall, his co-star in “Easy Come, Easy Go.”
Brought to you by
The Blueprint for Success in Scalable, Personalized Jewelry RetailWith Ho Brothers, you can unlock your brand's true potential and offer customers the personalized jewelry experiences they desire.
SurveysMay 01, 2024
Consumer Confidence Falls in AprilConcerns about rising prices, politics, and global conflicts continue to dampen consumer outlook.
TrendsMay 01, 2024
Amanda’s Style File: All Eyes on EmeraldsMay’s birthstone is beloved for its rich green hue and its versatility.
SourcingMay 01, 2024
Opsydia Names New Sales and Marketing Director Jacqui Larsson joins Opsydia with nearly two decades of experience in the industry.
CrimeMay 01, 2024
Grand Jury to Hear Case Against Jeweler Charged in Fatal Shove Following IJO ShowLast month in Dallas, David Walton pushed another jeweler, David Ettinger, who later died.
CollectionsApr 30, 2024
12 Otherworldly Pieces From Tiffany & Co.’s 2024 Blue BookThe “Tiffany Céleste” collection reimagines designer Jean Schlumberger’s interpretations of the universe.
MajorsApr 30, 2024
Zales Celebrates 100 Years With New CampaignThe brand also created a 100-carat lab-grown diamond necklace in honor of its centennial.
MajorsApr 30, 2024
Platinum Guild International Appoints New CEOTim Schlick has been promoted from his previous position as COO.
Events & AwardsApr 30, 2024
Canadian Jewellers Association Brings Back the Summit It’s the second year for the event, slated to take place in October in Toronto.
Recorded WebinarsApr 29, 2024
Watch: Diamond Identification and Evaluation - How to Protect your BusinessSupplier Spotlight Sponsored by GIA
SourcingApr 29, 2024
De Beers to Move Auction HQ from Singapore to BotswanaSales will be paused while the relocation takes place over the next few months.
CollectionsApr 29, 2024
Simone I. Smith Mixes Denim and Diamonds in New Collection“SIS x MISA Denim and Diamonds” is a collaboration between the designer and celebrity stylist Misa Hylton.
IndependentsApr 29, 2024
Venus Jewelers Relocating After 45 YearsThe retailer is moving to a newly designed space in the same shopping center.
SurveysApr 29, 2024
Mother’s Day Jewelry Spending to Reach $7B, Says NRFGifts that are unique and thoughtful are top of mind this year, according to the annual survey.
CollectionsApr 26, 2024
Piece of the Week: Jacquie Aiche’s Starry Galaxy NecklaceThe necklace is featured in the brand’s “Rebel Heart” campaign starring Adam Levine and Behati Prinsloo.
Events & AwardsApr 26, 2024
AGS Conclave and GIA Symposium Are ConvergingThe two organizations will host a joint event, “Converge,” in September 2025.
SourcingApr 26, 2024
Anglo American Reportedly Shopping De Beers as BHP Eyes Anglo Big changes appear to be on the horizon for the diamond miner and its parent company, Anglo American.
Events & AwardsApr 25, 2024
Alexis Padis Takes Over as AGS Board President Padis succeeds Lisa Bridge, marking the first time the organization has had two women board presidents in a row.
EditorsApr 25, 2024
5 Tips for Creating Fans from the Top (Savannah) Banana Jesse Cole, founder of Fans First Entertainment, shared the “five Es” of building a fan base during his AGS Conclave keynote.
SourcingApr 25, 2024
De Beers Lowers Production Guidance for 2024The announcement came as the company reported a 23 percent drop in production in Q1.
