Wheat Ridge, Colorado police took a 50-year-old man into custody Wednesday following a two-month search.
Amazon, Sam's Club rank high for experience
Sam's Club and Amazon remain the top retailers when it comes to providing customers with a good experience, according to recent research by the Temkin Group.
Waban, Mass.--Sam's Club and Amazon remain the top retailers when it comes to providing customers with a good experience, according to recent research by the Temkin Group.
Both companies earned the top spots in the retail category of the 2014 Temkin Experience Ratings, which evaluate consumers' interactions with companies based on three components of their experience: functional, accessible and emotional.
This is the fourth year of the survey, which rated 268 U.S. companies across 19 industries through a study of 10,000 consumers.
Sam's Club and Amazon were among the 15 top-rated companies across all industries with ratings of "excellent." Sam's Club ranked eighth overall with an 81 percent favorability score, just ahead of Amazon.com, which ranked 15th with a score of 80 percent.
The top-rated company overall was H.E.B, a grocery company, with a rating of 88 percent.
Other retail companies in the top 30 positions overall in customer experience rankings were Ace Hardware, BJ's Wholesale Club, Costco and PetSmart (all tied at 22), as well as Dollar Tree and Lowe's (both tied at 29).
RadioShack was the lowest-ranked company in the retail category with a score of 60 percent.
Temkin said that compared with 2013, today more companies deliver an "excellent" customer experience, but fewer companies deliver a "good" customer experience. Across all three evaluation components, companies decreased some in both the "functional" and "accessible" categories, but increased slightly in the "emotional" area.
The full Temkin Experience Ratings report can be found here. Additional information about the Temkin Group can be found on TemkinGroup.com.
Temkin Group is a customer experience research and consulting firm that aims to increase customer loyalty for its clients by becoming more consumer-centric.
The Latest
PGI partnered with four new and seven returning designers for its annual platinum capsule collection.
Nicolosi, president and CEO of The Kingswood Company, previously sat on WJA’s board from 2011 to 2018.
Meet Ben Claus—grand prize winner of For the Love of Jewelers 2023 Fall Design Challenge.
Karina Brez’s race-ready piece is a sophisticated nod to the horse-rider relationship.
The men are allegedly responsible for stealing millions in jewelry and other valuables in 43 burglaries in 25 towns across Massachusetts.
“Horizon” invites individuals to explore the limitless possibilities that lie ahead, said the brand.
With Ho Brothers, you can unlock your brand's true potential and offer customers the personalized jewelry experiences they desire.
The jeweler credits its recent “Be Love” campaign and ongoing brand revamp for its 17 percent jump in sales.
The co-founder of Lewis Jewelers was also the longtime mayor of the city of Moore.
Elvis Presley gifted this circa 1967 gold and diamond watch to Dodie Marshall, his co-star in “Easy Come, Easy Go.”
May’s birthstone is beloved for its rich green hue and its versatility.
Jacqui Larsson joins Opsydia with nearly two decades of experience in the industry.
Last month in Dallas, David Walton pushed another jeweler, David Ettinger, who later died.
The “Tiffany Céleste” collection reimagines designer Jean Schlumberger’s interpretations of the universe.
The brand also created a 100-carat lab-grown diamond necklace in honor of its centennial.
Tim Schlick has been promoted from his previous position as COO.
It’s the second year for the event, slated to take place in October in Toronto.
Supplier Spotlight Sponsored by GIA
Sales will be paused while the relocation takes place over the next few months.
“SIS x MISA Denim and Diamonds” is a collaboration between the designer and celebrity stylist Misa Hylton.
The retailer is moving to a newly designed space in the same shopping center.
The necklace is featured in the brand’s “Rebel Heart” campaign starring Adam Levine and Behati Prinsloo.
The two organizations will host a joint event, “Converge,” in September 2025.
Big changes appear to be on the horizon for the diamond miner and its parent company, Anglo American.
Padis succeeds Lisa Bridge, marking the first time the organization has had two women board presidents in a row.