The necklace is featured in the brand’s “Rebel Heart” campaign starring Adam Levine and Behati Prinsloo.
Bloomingdale’s glitch leads to $10K diamond buy
A recent computer glitch caused the retailer to accidentally issue thousands of dollars in store credit to those in its loyalty program; one customer cashed in on the mistake with jewelry.
New York--When a recent computer glitch caused Bloomingdale’s to accidentally issue thousands of dollars in store credit to customers in its loyalty program, one shopper decided to use the mistake to his advantage.
According to Buzzfeed, the glitch caused customers’ emails to mistakenly identify their reward points balances as dollar amounts. For example, customers who had collected 5,000 “Loyalist” points, which normally would be enough for a $25 gift card, were told that they had gotten $5,000 in store credit.
There also were a number of emails giving customers $10,000 and even one that received a $25,000 gift card.
The 29-year-old who received the $25,000 gift card told Buzzfeed that he went shopping at the Bloomingdale’s in Midtown Manhattan and bought $17,000 worth of merchandise, including a $10,000 pair of diamond earrings, a $5,000 watch and a Louis Vuitton bag.
The next day, the customer got a call from Bloomingdale’s telling him that he needed to return the merchandise, which he had yet to do at the time the story went up on Buzzfeed Monday evening. The shopper also talked with the retailer at a later time and was told that if he did return everything, he would be given a $100 gift card, and that if he didn’t, he would be banned from its loyalty program.
A company spokesperson gave this statement to National Jeweler: “A small subset of Bloomingdale’s Loyallist participants were accidentally issued rewards gift cards with amounts that were clearly incorrect. The company caught the mistake last week and is re-issuing replacement gift cards with correct amounts. The company is in contact with its customers and has apologized to those affected.”
Buzzfeed noted, however, that the terms and conditions of the retailer’s loyalty programs say nothing about refunds for purchases bought due to a glitch.
This isn’t the first time that a digital glitch has led to lower prices for customers. In April, Balenciaga had a website glitch that allowed shoppers to buy bags worth $2,000 for as little as $200, though the company did not end up honoring those sales.
United Airlines, too, refused to honor extremely low fares that were accidentally posted after a computer glitch resulted in a few thousand customers getting first-class roundtrip tickets between England and Newark for as little as $70.
The Latest
The two organizations will host a joint event, “Converge,” in September 2025.
Big changes appear to be on the horizon for the diamond miner and its parent company, Anglo American.
With Ho Brothers, you can unlock your brand's true potential and offer customers the personalized jewelry experiences they desire.
Padis succeeds Lisa Bridge, marking the first time the organization has had two women board presidents in a row.
Jesse Cole, founder of Fans First Entertainment, shared the “five Es” of building a fan base during his AGS Conclave keynote.
The Royal Oak Perpetual Calendar "John Mayer" was celebrated at a star-studded party in LA last week.
For over 30 years, JA has advocated for the industry, fought against harmful legislation and backed measures that help jewelry businesses.
The announcement came as the company reported a 23 percent drop in production in Q1.
A double-digit drop in the number of in-store crimes was offset by a jump in off-premises attacks, JSA’s 2023 crime report shows.
Inspired by the Roman goddess of love, the designer looked to the sea for her new collection.
The luxury titan posted declining sales, weighed down by Gucci’s poor performance.
The selected nine organizations have outlined their plans for the funds.
The mining company’s Diavik Diamond Mine lost four employees in a plane crash in January.
The crown introduced a dozen timepieces in Geneva, including a heavy metal version of its deep-sea divers’ watch.
Emmanuel Raheb recommends digging into demographic data, customizing your store’s communications, and retargeting ahead of May 12.
Located in the town of Queensbury, it features a dedicated bridal section and a Gabriel & Co. store-in-store.
A 203-carat diamond from the alluvial mine in Angola achieved the highest price.
Ruser was known for his figural jewelry with freshwater pearls and for his celebrity clientele.
The “Rebel Heart” campaign embodies rebellion, romance, and sensuality, the brand said.
Editor-in-Chief Michelle Graff shares the standout moments from the education sessions she attended in Austin last week.
The overhaul includes a new logo and enhanced digital marketplace.
A new addition to the “Heirloom” collection, this one-of-a-kind piece features 32 custom-cut gemstones.
Last month in Dallas, David Walton pushed another jeweler, David Ettinger, who later died.
The move will allow the manufacturing company to offer a more “diverse and comprehensive” range of products.
From now through mid-May, GIA will be offering the reports at a 50 percent discount.
De Beers’ rough diamond sales were down 18 percent year-over-year in its latest round of sales.