MajorsMay 09, 2024
Watches of Switzerland Pays $130M for Roberto Coin Inc.The deal gives the retailer control over the distribution of Roberto Coin jewelry in the U.S., Canada, Caribbean, and Central America.
IndependentsSep 27, 2017
Squirrel Spotting: Products and Sales Results—The Fallacy
Jewelers shouldn’t expect sales to increase when they have the wrong product in their showcases, Peter Smith writes.
Peter Smith has more than 30 years of experience building wholesale and retail sales teams. He currently is president of Vibhor Gems.
Sales results are a function of “stuff” that has absolutely nothing to do with wishing for better sales results. It does not come from good intentions, management pressure, or--the best fallacy of all-- from the fact that it’s “not last year” and, as such, we ought to see sales increase.
We’ve all done it. Sat down at the end of the year, or the quarter, or the month, and put pen to paper, white board or spreadsheet a number that we expect to hit for the coming period. The goals usually come from someone with lots of leverage and everyone else follows along, even if they know the goals to be delusional.
It is a rare company (unless they are a public organization in the crosshairs of Wall Street analysts and prognosticators) that is bold enough to forecast a sales decline. How can we? The price of everything else has gone up. So how can we plan for a scenario that results in less business?
And yet, many companies see sales declines year over year and are left to ponder, as the Talking Heads did in the 1980s, “Well, how did I get here?”
Sales forecasting is an inexact science. It is filled with many variables and no matter how many scenarios you plan for, two things will come to pass:
1. You will be surprised by something that was difficult, or even impossible, to predict; and
2. You will have fallen victim to what Daniel Kahneman calls in his book “Thinking Fast and Slow,” the “planning fallacy.”
Sales forecasting is a hugely important part of our businesses; we need context, a frame of reference, a check and balance, etc. What ultimately determines sales results (whether good or bad), however, is 100 percent a function of doing the right stuff, or doing the wrong stuff.
And paying a lot more attention to what that “stuff” looks like will more positively impact sales results than “running the numbers” until you’re blue in the face, or holding meeting after meeting designed to motivate, threaten or cajole salespeople into doing what they might not have the tools, the resources, or the wiring to do.
One of the biggest contributors to the sales delusion is, of course, our products. And, unfortunately, most companies believe that their products are better than their customers believe them to be. We know that to be true because
dated and non-performing inventory is an industry epidemic on the retail and supplier side.
No matter how smart, intuitive or creative you thought you were when you bought, commissioned or designed that dated product, one of two things is certain. You either miscalculated, no matter how much post-rationalization ensued, or your decision was sound when you bought or made the products, but the world has changed and the product is no longer relevant.
Whether you are a retailer or a wholesaler, the good news is that you don’t have to rely on instinct, intuition, buyers or designers to provide explanations, rationalizations, excuses or promises about what and why. You have the data. If it didn’t sell, it was a bust. If it sold, do it again and again until it stops selling.
Johnny Carson once quipped: “When turkeys mate, they think of swans.” You can think of your products as swans all you want, but if it looks like a turkey, walks like a turkey and gobbles like a turkey …
Since none of us have a crystal ball, we can all agree that getting the product story right remains one of the central challenges in our businesses. It is even more so with retail evolving at the pace it is changing.
That process is not going to get any easier in the coming months and years, but there is one dynamic that is even more challenging, and which continues to haunt retailers and suppliers alike, and that is accepting the realization that some or, in certain cases, many of our products just don’t work anymore. They’re not relevant to today’s consumer.
Dressing it up, repackaging it, or pretending that it is not a problem is not a winning formula. You’ve got to be honest; stop the rationalizations and stop listening to your inner voice, your buyers’ protestations of validity, or those of your designers and production teams.
If it didn’t sell, it’s no good. The quicker you deal with it honestly and proactively, the better your business will be for it.
I know that many will read this column and keep doing the same stuff anyway. I get it.
American journalist Franklin P. Jones famously said, “Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger.” He had a point, and he wasn’t even in the jewelry business.
Peter Smith is president of Vibhor, a public speaker and author of “Sell Something” and “Hiring Squirrels.” He spent 30 years building sales teams in retail and wholesale and he can be contacted at dublinsmith@yahoo.com, peter@vibhorgems.com, or on LinkedIn, Facebook or Twitter.
“If it didn’t sell, it’s no good. The quicker you deal with it honestly and proactively, the better your business will be for it.”I know of a number of companies on the supplier side that could chart a much healthier course but for the millions of dollars of non-performing inventory sitting in retailers’ stores. Likewise, almost every retailer I visit has a serious dated inventory problem that is preventing them from being the best version of themselves.
No matter how smart, intuitive or creative you thought you were when you bought, commissioned or designed that dated product, one of two things is certain. You either miscalculated, no matter how much post-rationalization ensued, or your decision was sound when you bought or made the products, but the world has changed and the product is no longer relevant.
Whether you are a retailer or a wholesaler, the good news is that you don’t have to rely on instinct, intuition, buyers or designers to provide explanations, rationalizations, excuses or promises about what and why. You have the data. If it didn’t sell, it was a bust. If it sold, do it again and again until it stops selling.
Johnny Carson once quipped: “When turkeys mate, they think of swans.” You can think of your products as swans all you want, but if it looks like a turkey, walks like a turkey and gobbles like a turkey …
Since none of us have a crystal ball, we can all agree that getting the product story right remains one of the central challenges in our businesses. It is even more so with retail evolving at the pace it is changing.
That process is not going to get any easier in the coming months and years, but there is one dynamic that is even more challenging, and which continues to haunt retailers and suppliers alike, and that is accepting the realization that some or, in certain cases, many of our products just don’t work anymore. They’re not relevant to today’s consumer.
Dressing it up, repackaging it, or pretending that it is not a problem is not a winning formula. You’ve got to be honest; stop the rationalizations and stop listening to your inner voice, your buyers’ protestations of validity, or those of your designers and production teams.
If it didn’t sell, it’s no good. The quicker you deal with it honestly and proactively, the better your business will be for it.
I know that many will read this column and keep doing the same stuff anyway. I get it.
American journalist Franklin P. Jones famously said, “Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger.” He had a point, and he wasn’t even in the jewelry business.
Peter Smith is president of Vibhor, a public speaker and author of “Sell Something” and “Hiring Squirrels.” He spent 30 years building sales teams in retail and wholesale and he can be contacted at dublinsmith@yahoo.com, peter@vibhorgems.com, or on LinkedIn, Facebook or Twitter.
More on Independents
The Latest
TrendsMay 09, 2024
Amanda’s Style File: Shine Bright, Moms Show your mother some love with a piece of fine jewelry.
MajorsMay 09, 2024
JBT Elects New ChairmanBrian D. Fleming of Carla Corporation was elected to serve a one-year term in the role.
Brought to you by
From Registration to Return: 10 Tips to Protect You Before, During and After a TradeshowTradeshow risks are real. Get tips to protect yourself before, during and after and gain safety and security awareness for your business.
Supplier BulletinMay 08, 2024
Fusing Past and Present at the Las Vegas Antique Jewelry & Watch ShowSponsored by the Las Vegas Antique Jewelry and Watch Show
Weekly QuizMay 09, 2024
This Week’s QuizTest your jewelry news knowledge by answering these seven questions.
EditorsMay 07, 2024
Q&A: Author Vikki Tobak on the ‘Ice-Cold’ ExhibitionTobak, author of “Ice Cold: A Hip-Hop Jewelry History,” shares how the exhibition came to be, and the pieces people may be surprised to see.
EditorsMay 07, 2024
10 On-Theme Looks from the 2024 Met GalaStars adorned themselves in emeralds, platinum, and myriad bird motifs, writes Associate Editor Natalie Francisco.
Brought to you by
Rio’s Reimagined Podcast: For the Love of JewelersMeet Ben Claus—grand prize winner of For the Love of Jewelers 2023 Fall Design Challenge.
MajorsMay 07, 2024
Richemont Acquires Italian Jeweler VhernierThe branded jewelry market is thriving, said Richemont Chairman Johann Rupert.
CollectionsMay 07, 2024
These ‘Luminaries’ Are Set to Light Up CoutureThe six designers, all participants in the show’s Diversity Action Council mentorship program, will exhibit in Salon 634.
AuctionsMay 07, 2024
Sotheby’s to Auction Sylvester Stallone’s WatchesThe highlight of his collection is the coveted Patek Philippe Grandmaster Chime, which could sell for up to $5 million.
CollectionsMay 07, 2024
Phillip Gavriel Pays Tribute to Venice With New CollectionThe “Venetian Link” series modernizes the classic Veneziana box chain in its bracelets and necklaces.
Events & AwardsMay 07, 2024
JA Now Accepting Applications for New Bench Jeweler ScholarshipThe Seymour & Evelyn Holtzman Bench Scholarship will provide tuition assistance to two low-income students.
Policies & IssuesMay 06, 2024
Rolex Files Objection to Hallmark’s New Trademark ApplicationThe Swiss watchmaker said the company’s plans to use a new version of the Hallmark crown on jewelry would confuse consumers.
EditorsMay 06, 2024
Q&A: 8 Questions With Anglo American’s Benny Oeyen The executive talked about the importance of self-purchasers and how fuel cell electric vehicles are going to fuel demand for platinum.
MajorsMay 06, 2024
Malabar Gold & Diamonds Opens 4th U.S. ShowroomThe Indian jeweler’s new store in Naperville, Illinois marks its 350th location, part of its ongoing global expansion plans.
Events & AwardsMay 06, 2024
Ben Bridge Jeweler Accepting Applications for Lonia Tate ScholarshipIt will award a graduating high school student with about $10,000 toward a GIA diploma and an internship with the Seattle-based jeweler.
CrimeMay 03, 2024
Second Suspect Arrested in Murder of Colorado JewelerWheat Ridge, Colorado police took a 50-year-old man into custody Wednesday following a two-month search.
CollectionsMay 03, 2024
A Sneak Peek Into PGI’s Couture Platinum Spotlight ProgramPGI partnered with four new and seven returning designers for its annual platinum capsule collection.
MajorsMay 03, 2024
Kristie Nicolosi Joins WJA Board AgainNicolosi, president and CEO of The Kingswood Company, previously sat on WJA’s board from 2011 to 2018.
CollectionsMay 03, 2024
Piece of the Week: A “Bit of LUV” for the DerbyKarina Brez’s race-ready piece is a sophisticated nod to the horse-rider relationship.
CrimeMay 02, 2024
4 Indicted in Burglary Ring Targeting Indian, South Asian FamiliesThe men are allegedly responsible for stealing millions in jewelry and other valuables in 43 burglaries in 25 towns across Massachusetts.
CollectionsMay 02, 2024
Foundrae Launches ‘Horizon’ Collection“Horizon” invites individuals to explore the limitless possibilities that lie ahead, said the brand.
FinancialsMay 02, 2024
Pandora Raises Guidance After Strong Q1The jeweler credits its recent “Be Love” campaign and ongoing brand revamp for its 17 percent jump in sales.
IndependentsMay 02, 2024
Oklahoma Jeweler Glenn Lewis Dies at 68The co-founder of Lewis Jewelers was also the longtime mayor of the city of Moore.
AuctionsMay 02, 2024
Vintage Baume & Mercier With Ties to Elvis Sells for $7K Elvis Presley gifted this circa 1967 gold and diamond watch to Dodie Marshall, his co-star in “Easy Come, Easy Go.”
