Crime

Graff Gets Hit by Ransomware Attack

CrimeNov 02, 2021

Graff Gets Hit by Ransomware Attack

The data breach included some personal details of high-end clients.

20211102_Graff-header.jpg
Graff is known for its high jewelry, counting celebrities and world leaders among its clients. Pictured here is the “New Dawn” necklace from Graff’s “Tribal” collection, featuring 64 total carats of diamonds in 18-karat white gold.
London—High-end jeweler Graff has become the victim of a ransomware attack.

Ransomware is malware that uses encryption to hold a victim’s system or personal files and demands payment to get them back.

For most people involved in the Graff data breach, it included details like their name and potentially their home address—which can be retrieved in the public domain from other sources– rather than any other confidential details that would put them at risk of identity theft.

A Graff spokesperson said the brand informed “the small group of individuals whose personal data was compromised to such an extent” and advised them on the appropriate steps to take.

The brand’s security systems alerted it to the activity, allowing it to react quickly and shut down its network.

Graff said it has been working with the U.K.’s Information Commissioner’s Office and relevant law enforcement on the incident.

“Thanks to our robust back-up facilities we were able to rebuild and restart our systems within days - crucially with no irretrievable loss of data,” the spokesperson said.

“Sadly, it appears that notable brands, corporations and even government departments are deliberately targeted by unscrupulous operators to extort money, cause disruption or simply embarrassment. Cybercrime continues to rise in scale and complexity. It is a threat to every business. Maintaining the highest level of security against these threats has always been a top priority for us. We are continually strengthening our systems to counter these threats as they evolve.”

The group known as Conti is said to be behind the attack, the U.K.’s The Times reported, leaking the details of the brand’s high-end clientele to the dark web.

In a September press release, the Cybersecurity and Infrastructure Security Agency said it and the Federal Bureau of Investigation had seen an increase in the use of Conti ransomware in more than 400 attacks on U.S. and international organizations.

Earlier this year, the FBI said it had identified at least 16 Conti ransomware attacks that targeted healthcare and first responder networks in the U.S. 

 Related stories will be right here … 

While the hacks that tend to make headlines are the bigger ones, small businesses should also protect themselves against such crimes.

The Jewelers’ Security Alliance recommends the following actions to prevent cybercrime. 

1.  Have proper firewalls, anti-virus, and anti-malware for all systems, and keep them up to date.

2. Don’t let employees use company internet-connected devices at work for personal use or download software without permission. Additionally, don’t let them introduce personal memory sticks into a company system.

3. Have strong, unique passwords.

4. Beware of phishing. One of the main pathways for cyber criminals is to lead someone to open and click on a link in an email which will unleash malware to penetrate the system, JSA said. 

So, don’t open or click on unknown or suspicious emails. Even emails from people and customers or vendors that might seem familiar can be spoof emails or from someone who has obtained an email address only slightly different from a real email address. 

Additionally, look for unfamiliar foreign domains, misspellings, and other anomalies. 

5. Beware of social engineering, which is obtaining confidential information by manipulating and/or deceiving people.

Criminals can obtain information on company personnel, customers, ordering, shipping procedures, payment methods, and other information for a fraudulent transaction through impersonation, email correspondence, research on social media, or other means.

So, be careful of the information provided to the public by email, website, social media, or phone.

Also, confirm the identity of the person to whom you are talking. If the interaction includes a transaction, call the known customer on the telephone to confirm there hasn’t been fraudulent impersonation.

6. Avoid visiting questionable and risky sites. 

7. Don’t download questionable apps from obscure or unknown companies.

8. Have a written cyber security policy that employees must read and sign.

9. Have regular staff meetings and periodic reviews of cyber protocols for the business. 

The Latest

Cristiano Ronaldo and Stephanie Gottlieb Ring
TrendsAug 13, 2025
Cristiano Ronaldo Proposes With Gigantic Oval-Cut Diamond

Model Georgina Rodríguez received a rock of an engagement ring, with her diamond estimated to be 35 carats, experts say.

International Colored Gemstone Association logo
SourcingAug 13, 2025
ICA Names 2025 Board of Directors

The board elected 9 new directors at its recent ICA Congress in Brazil.

Whiskey Barrel Ring
TrendsAug 13, 2025
Colorado Jeweler, Whiskey Maker Collab on Ring Giveaway

Three winners will receive a custom ring from Honest Hands Ring Co. inlaid with a piece of history from Denver-based distillery Stranahan’s.

rio-article photo-diamond.jpg
Brought to you by
Taking the Moment Head On: How Rio Grande Champions the Present & Future of Fine Jewelry

As a leading global jewelry supplier, Rio Grande is rapidly expanding and developing new solutions to meet the needs of jewelers worldwide.

People shopping in a mall
SurveysAug 13, 2025
These Are The 25 Hottest Retailers, Says NRF

JD Sports and Wawa were among the fastest-growing retail companies in the U.S. last year.

Weekly QuizAug 08, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Columbia Gem House Winza sapphires and rubies
SourcingAug 13, 2025
Columbia Gem House Launches Winza Sapphires, Rubies

The new inventory, all untreated, features vibrant hues and unique bicolor combinations.

Gemfields Faberge
SourcingAug 12, 2025
Gemfields Sells Fabergé for $50M

Acquired by a tech investor, the historic brand will continue to focus on jewelry, accessories, and timepieces.

an instructor and a student in a bench jewelry classroom
Brought to you by
Investing in the Next Generation of Bench Jewelers

The Seymour & Evelyn Holtzman Bench Scholarship from Jewelers of America returns for a second year.

Shipping containers on a ship
Policies & IssuesAug 12, 2025
Higher Tariff on Chinese Imports Paused for 90 Days, Trump Says

President Donald Trump issued an executive order extending the pause on higher tariffs to November as negotiations with China continue.

Jacquie Aiche Thunderbird Slab Collection Campaign
CollectionsAug 12, 2025
Jacquie Aiche’s New Collection Harnesses the Energy of the Thunderbird

The “Thunderbird Slab” collection features a thunderbird motif as a symbol of power, protection, and boundless possibility.

Duvall O’Steen and Jen Cullen Williams
ColumnistsAug 12, 2025
Creative Connecting: How to Take a Better Headshot

Columnists Jen Cullen Williams and Duvall O’Steen share tips on how to elevate your professional image.

Lisa Bridge
IndependentsAug 11, 2025
Lisa Bridge to Depart Ben Bridge Jeweler

The retailer, owned by Berkshire Hathaway, is becoming part of the Berkshire Hathaway Jewelry Group with Helzberg.

Bethenny Frankel
Events & AwardsAug 11, 2025
Bethenny Frankel to Give Keynote at CBG’s Experience Show

The Continental Buying Group’s 2025 Tampa Experience Show is slated for Sept. 8-10.

Nora Kühner fashion design consulting trend forecast colors 2027
EditorsAug 11, 2025
The Colors Expected to Be On-Trend in a Couple Years

Associate Editor Lauren McLemore recently attended a fabrics trade show where a trend forecaster shared her predictions for summer 2027.

Brilliant Earth Jolie Mosaics engagement ring
FinancialsAug 08, 2025
Brilliant Earth’s Q2 Sales Up 3% as Engagement Ring Sales Rise

The company raised its full-year sales guidance while noting it has not yet assessed the potential impact of the latest tariff news.

Jewellers for Hope charity event
Events & AwardsAug 08, 2025
GJEPC’s Jewellers for Hope Celebrates 10 Years of Fundraising

The organization has raised more than $1.3 million for charity since its inception.

Rahaminov Diamonds Emerald-Cut Diamond Bezel Bangle
TrendsAug 08, 2025
Piece of the Week: Rahaminov Diamonds’ Bezel Bangle

The brand’s latest iteration of a bezel-set diamond bangle features clean lines and a timeless design for a new modern silhouette.

Black and white photo of Tony Bennett near a microphone
WatchesAug 07, 2025
Bulova’s New Collection Honors Tony Bennett

The first watch in the series commemorates his participation in the Civil Rights movement, marching from Selma to Montgomery in 1965.

Sapphire page in Chatham’s “Ultimate Lab-Grown Catalog”
Lab-GrownAug 07, 2025
Chatham Releases Catalog for Loose Lab-Grown Gemstones

The catalog contains a complete listing of all the loose gemstones in stock, as well as information about the properties of each stone.

Rembrandt Blue Jay, Hummingbird, Cardinal Bird Charms
TechnologyAug 07, 2025
Rembrandt Charms Debuts New Website, Bird Charms

The company added a retailer dashboard to its site and three new birds to its charm collection, the cardinal, blue jay, and hummingbird.

Shipping containers on a ship
Policies & IssuesAug 06, 2025
Tariff on India to Rise to 50%, Trump Says

An additional 25 percent tariff has been added to the previously announced 25 percent.

Claire’s storefront
MajorsAug 06, 2025
Claire’s Files for Chapter 11 Bankruptcy Again

The jewelry and accessories retailer plans to close 18 stores as part of the proceedings.

Smith & Son Jewelers storefront Springfield Massachusetts
IndependentsAug 06, 2025
Smith & Son Jewelers to Close 107-Year-Old Location

Its Springfield, Massachusetts, store is set to close as owner Andrew Smith heads into retirement.

Zahn-Z Beluga Spout Grey Spinel Ring and Beluga Spout Mandarin Garnet Ring
CollectionsAug 06, 2025
Zahn-Z Swims With Whales in ‘Beluga’ Collection

Designer Hiba Husayni looked to the whale’s melon shaped-head, blowhole, and fluke for her new chunky gold offerings.

Paola De Luca presenting Trendbook 2026+ at Vicenzaoro
TrendsAug 06, 2025
Paola De Luca to Release Trendbook 2027+

She will present the 23rd edition of the trend forecasting book at Vicenzaoro on Sept. 7.

Mignon Faget Beyond Katrina Pendant and Beyond Katrina Pin
CollectionsAug 05, 2025
Mignon Faget Commemorates 20th Anniversary of Hurricane Katrina

The New Orleans-based brand’s “Beyond Katrina” jewels honor the communities affected by the storm.

National Jeweler columnist Lilian Raji
ColumnistsAug 05, 2025
The PR Adviser: Affiliate Marketing Is the Cost of Coverage

Lilian Raji explains why joining an affiliate network is essential for brands seeking placements in U.S. consumer publications.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy